Overview

Objectives

• Identify the audience and the risks that matter to them.

• Build a topic map with core and role-specific content.

• Create multi-modal training materials and a rollout plan.

• Define metrics and a cadence for continuous improvement.

Prerequisites

• Governance, Risk, and Compliance basics

• Access to docs and slides tools

• Stakeholder input on common incidents

Implementation

1. Needs assessment

• Audiences: general staff, information technology, executives, remote workers.

• Risks: phishing, social engineering, data mishandling, weak authentication.

• Goals: reduce phishing clicks, improve data handling, increase MFA adoption.

• Artifact: Security Awareness Needs Assessment.

2. Training topics

• Core: password management, MFA, phishing recognition, incident reporting, data classification.

• Specialized: patching and secure configuration for information technology, business email compromise for executives, virtual private network and device encryption for remote workers.

• Artifact: Prioritized Training Topics List.

3. Materials and delivery

• Live sessions for interaction, e-learning modules for scale, monthly tip emails for reinforcement.

• Simulated phishing campaigns and micro-quizzes.

• Artifact: Training Materials and Delivery Methods plan with samples.

4. Metrics

• Engagement: completion rates and quiz scores.

• Behavior: phishing click rate and time to report suspicious emails.

• Impact: reduction in user-driven incidents.

• Artifact: Metrics for Success with baseline and targets.

5. Program document and schedule

• Single source of truth that includes the plan, calendar, and owners.

• Quarterly refreshers and a phishing simulation every quarter.

Outcomes

• A lightweight program that focuses on the few behaviors that matter most.

• Early wins through simulated phishing feedback loops and quick tips.

Skills demonstrated

• Program design and instructional strategy

• Behavior-based metrics and feedback loops

• Tailored communications for multiple audiences